Is an iPhone Bought in Vietnam Covered by Warranty When You Move Abroad?
Posted on: 27/11/2026
Moving home after buying an iPhone or MacBook in Vietnam? How warranty works for new and pre-owned devices, what to keep, and what HAGA does for you.
Is an iPhone bought in Vietnam covered by warranty when you move abroad? For a new device, warranty follows the manufacturer, so you take it to the brand's authorized service center in your new country. Check Apple's website for your country, because coverage can depend on the model and where it is serviced. For a pre-owned device bought from HAGA, your HAGA warranty stays in place: send the device to HAGA when you are back in Vietnam, and tell us before you leave so we can extend your warranty period.
New vs pre-owned: how warranty works
| New device | Pre-owned device from HAGA |
|---|
| Warranty | Manufacturer's warranty | 6 months (phones, MacBooks, laptops, iPads, Apple Watch); 3 months (AirPods, Apple Pencil, Magic Mouse) |
| Exchange | Within 7 days for a covered hardware fault | Within 30 days for a covered fault |
| After you leave Vietnam | Brand's authorized service in your country | Warranty stays; service at HAGA when you return |
What to keep before you move
- Your receipt or invoice. It shows the purchase date and the seller. We can issue an electronic VAT invoice if your company needs one.
- The box with the serial number, if you have space.
- A photo of the serial number (Settings > General > About on iPhone).
Before you buy: check the model for your country
iPhones come in different versions. Each product page on our website shows the SIM type, for example Dual eSIM or eSIM plus a physical SIM. Tell us your carrier and the country you are moving to, and we will check compatibility before you buy.
Repairs are different from device warranty
Repair warranty depends on the part and is written on your receipt: for example, an Apple genuine battery has 90 days under Apple's policy, a third-party battery 6 months, phone and iPad screens 1–2 months. See our repair prices.
FAQ
Can I get my warranty extended before I leave? For pre-owned devices bought from HAGA, tell us before you leave and we will extend your warranty period.
Do you lend a device during warranty repair? For warranty cases handled by HAGA, we may lend you a temporary device. Ask us when you drop off.
Selling instead of taking it home? See how to sell your device before leaving Vietnam.
More answers in our FAQ for expats. Questions? WhatsApp / Zalo 0925 435 688 or book a visit.
Reviewed by the HAGA technician team.